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Retakes are available for either six (6) months or twelve (12) months from the start date of your originally scheduled class date. Cancelling a scheduled retake class on the date of the class will forfeit your ability to schedule another free retake at a later date. Free retakes do not include additional copies of provided training material. This includes but is not limited to; textbooks, exam fees (if included with tuition), printed materials, digital materials, and access to exam vendor specific websites. PMP, CAPM, CISSP, CCNA, ITIL 4 or any CompTIA Prep Course Satisfaction Money Back Guarantee If a student is not satisfied with the instructors teaching method, knowledge, or quality of the training environment let us know on the first class during business hours, but before the second class and we will issue you a refund of the tuition cost (excluding the cost of training manual and e-learning course). 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